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Terms and Conditions
Terms and Conditions
Welcome to Taino Roots Mind and Body! These Terms and Conditions ("Terms") govern your use of our website and the purchase of products from us.
1. Products
- All our handmade products are crafted with care using high-quality ingredients.
- Product descriptions and images provided on our website are for informational purposes only. Actual products may vary slightly in appearance.
2. Orders and Payment
- By placing an order through our website, you agree to purchase the products selected at the prices indicated, plus any applicable taxes and shipping fees.
- Payment must be made in full at the time of ordering.
- Orders are subject to acceptance and availability. We reserve the right to cancel any order for any reason, including but not limited to product availability, errors in pricing or product descriptions, or suspicion of fraudulent activity.
3. Shipping and Delivery
- We strive to process and ship orders promptly. However, delivery times may vary depending on your location and other factors beyond our control.
- Once your order has been shipped, we will provide you with tracking information, if available.
- We are not responsible for any delays, damages, or lost shipments caused by third-party shipping carriers.
4. Returns and Refunds
- Due to the nature of our handmade cosmetics products, we are unable to accept returns or exchanges.
- All sales are final. We do not offer refunds, returns, or exchanges for any reason, including but not limited to dissatisfaction with scent, texture, or allergic reactions.
- We take great care to ensure the quality of our products, and each item is thoroughly inspected before shipment. However, if you believe that you have received a damaged or defective product, please contact us within 7 days of receiving your order with photographic evidence, and we will do our best to address the issue.
- We want you to be completely satisfied with your purchase.
- Refunds will be issued upon determining the root of the issue and whether it is valid or not for refund purposes.
5. Liability
- Our handmade cosmetics are intended for external use only. We are not liable for any adverse reactions or misuse of our products. Please read the ingredient list on the labels prior to using.
- In no event shall Taino Roots Mind and Body or its owners be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use or performance of our products.
6. Intellectual Property
- All content on our website, including product descriptions, images, and logos, is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from our website without our prior written consent.
7. Governing Law
- These Terms shall be governed by and construed in accordance with the laws of North Carolina, without regard to its conflict of law principles.
8. Changes to Terms
- We reserve the right to update or modify these Terms at any time without prior notice. By continuing to use our website or purchase products from us after any such changes, you agree to be bound by the revised Terms.
9. Contact Us
- If you have any questions or concerns about these Terms, please contact us at support@tainorootsmindandbody.com.
Return and Refund Policy
- Due to the nature of our handmade cosmetics products, we are unable to accept returns or exchanges.
- All sales are final. We do not offer refunds, returns, or exchanges for any reason, including but not limited to dissatisfaction with scent, texture, or allergic reactions.
- We take great care to ensure the quality of our products, and each item is thoroughly inspected before shipment. However, if you believe that you have received a damaged or defective product, please contact us within 7 days of receiving your order with photographic evidence, and we will do our best to address the issue.
- We want you to be completely satisfied with your purchase.
- Refunds will be issued upon determining the root of the issue and whether it is valid or not for refund purposes.
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